NQF Level 5

Conflict Management

Rationale

Conflict in the workplace negatively affect the productivity and quality of work.

Effective and efficient management of conflicts to create peace and harmony in the workplace (on a prevention basis).
A qualified learner will be able to:

  • Identify and describe the main sources of conflict.
  • Distinguish types of conflicts.
  • Apply appropriate strategies to manage conflict.
  • Resolve conflict using appropriate techniques in the workplace.
  • Develop and implement follow up plans.
  • Compile conflict resolution reports.
CREDITS | 8
DURATION | 10 DAYS
MINIMUM REQUIREMENTS
NQF LEVEL 4

Empower your team to resolve conflict
with confidence.

NQF Level 5 Conflict Management Certificate

  • Identify and describe the main sources of conflict.

  • Analyse and evaluate conflict submission by affected parties.

  • Distinguish types of conflicts.

  • Apply appropriate strategies to manage conflict.

  • Resolve conflict using appropriate techniques in the workplace.

  • Develop and implement follow up plans.

  • Compile conflict resolution reports.

  • Communicate effectively with an employer and employees with regard to conflict issues.

Topic 1: Sources of conflict.

Topic 2: Types of conflicts.

Topic 3: Strategies for conflict management.

Topic 4: Techniques in conflict management.

Topic 5: Conflict consequences analysis.

Topic 6: Emotional intelligence in conflict resolution.

Topic 7: Components of Conflict Resolution Report.

Continuous Assessment

Written Test
Portfolio of Evidence
Practical is evaluated continuously

Supervised Assessment

Written Examination, 3 hours
Final Mark= (Test (30%) + PoE (20%) + Examination (50%)

  • Learners will gain access to the skills programme through RPL for Access as provided for in the QCTO RPL Policy. RPL for access is conducted by an accredited institution, skills development provider or workplace accredited to offer that specific skills programme.

  • Learners who have already acquired competencies of modules of a skills programme will be exempted from modules through RPL. Such learners will be awarded credits towards the skills programme.

  • Learners who complete this skills programme will accumulate credits towards the relevant full or part qualification. The Credit Accumulation and Transfer (CAT) Policy shall apply to these learners.

After completion of the course learner’s will have knowledge on how to deal with conflict in the workplace and elsewhere.

The learners will be upskilled on a regular basis as and when there is changes within the Industry.

Certificate in Conflict Resolution, NQF Level 5.

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